Needed my vehicle fixed after hitting a deer. Was treated with kindness and professionalism from day of estimate, to day I picked it up. The whole process took about 3 weeks. My insurance company and Brooks worked out the final estimate cost to their satisfaction and repair started 5 days later. They kept me updated on progress. I also needed a rental car and was completely satisfied with that process. They worked with my request to not pay anymore for a car than my insurance would pay. Not one cent more. They did it. I will buy my next vehicle at Lavery’s due to my overall satisfaction there. For me, they’ve gone the extra mile to make sure I’m satisfied.
Lavery Automotive was a new dealership for me to do business. And of course, I went in with the common presuppositions that go with purchasing a new car. I held my cards close to my vest at first, but quickly found a few friends I believe I can trust. I was able to not only work out business with a sales rep, sales manager, and the owner but also develop some friendly connection, which I hope can continue in future purchases.
Brooks was extremely helpful when it came to getting in contact with the insurance company that was giving us the run around. The office girl was also helpful. I received phone calls Throughout the whole process to keep me informed of the progress.